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View compareOrders & Purchase
Who can place an order?
Anyone can shop with Lapa Plus — no account or registration required.
Is there a minimum order amount?
No, there’s no minimum purchase requirement.
Are prices inclusive of tax?
Yes. All prices already include VAT, and the total you see at checkout is the final amount you’ll pay.
When will my order be shipped?
Orders are processed within 1–3 business days.
Can I modify my order after purchase?
Yes — you can make changes within 12 hours after placing your order. Please leave a note during checkout or contact us at support@lapaplus.com.
This does not affect your 14-day right of withdrawal under EU consumer law.
Will I receive an order confirmation email?
After receiving your order, we will immediately send you an email to support@lapaplus.com to confirm the order information.
How can I leave a message or special instructions?
Simply add your note in the “Order comments” box at checkout or contact us by email.
Shipping & Delivery
Where do you ship?
We deliver across Europe, including remote regions.
We also ship to selected non-EU regions.
How long does delivery take?
Delivery usually takes 3–10 business days from the shipping date.
Is shipping free?
Yes. All orders ship free of charge.
Do you provide tracking?
Yes, every order comes with a tracking link, which you’ll receive by email once your package is on the way.
What should I do if my package is delayed or lost?
Please contact us at support@lapaplus.com with your order number, and we’ll assist you in tracking or replacing your shipment.
Do you ship to remote areas?
Yes, we ship to most remote and rural locations across Europe.
Payment & Billing
Which payment methods are accepted?
We accept all major payment methods — including credit/debit cards, PayPal, and installment options where available.
Which currencies do you support?
Lapa Plus supports multiple currencies, and your local currency will be shown automatically at checkout.
Do you offer installment payments?
Yes, installment options are available through supported payment providers in eligible regions.
How do I get my invoice or receipt?
Invoices are automatically generated for each order and sent to your registered email address.
What if my payment fails or is charged twice?
If your payment fails, please place a new order. In case of a double charge, contact us at support@lapaplus.com, and we’ll help you immediately.
Returns, Exchanges & Cancellation
Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible.
What is your return policy?
You can return your items within 30 days of receiving your order.
How do I start a return?
Please contact our customer service at support@lapaplus.com to get return instructions.
Who covers the return shipping cost?
Return shipping cost is paid by the customer unless the item is defective or incorrect.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect your return.
Can I exchange an item?
Yes, exchanges for another size or color are available if in stock. Please contact our team to arrange it.
Privacy & Security
Is my personal data secure?
Yes. Lapa Plus uses HTTPS encryption to protect your data during transmission.
Do you comply with GDPR?
Yes. We strictly follow the GDPR privacy regulations.
Do you share my information with third parties?
No. Lapa Plus does not sell or share your personal data with any third party.
How can I delete my account or personal data?
Please send your request to support@lapaplus.com, and we’ll assist with data removal.
Other Questions
Do you provide size recommendations or live support?
Yes. You can refer to our EU Size Guide or reach out via live chat or email for personal assistance.
Do you offer wholesale or collaboration opportunities?
Yes. Please contact us at support@lapaplus.com for partnership or wholesale inquiries.
What is your sustainability commitment?
We’re committed to sustainable fashion — using recyclable packaging, eco-friendly logistics, and durable, long-lasting materials.
Still need help?
Please email us at support@lapaplus.com — our support team will reply within 1–2 business days.