Politique de confidentialité

 

Last updated: October 15, 2025 · Contact: support@lapaplus.com

1) Introduction

At Lapa Plus, operated by Lapa eCommerce GmbH, we value and protect your privacy.
This policy explains what personal data we collect, how we use it, and how we safeguard your information when you visit or make a purchase on lapaplus.com.

2) Information We Collect

Provided by you: name, billing and shipping addresses, email, phone number, payment details, and customer messages.
Automatically collected: device and browser information, IP address, location data, cookies, and analytics data.

3) How We Use Your Information

• To process and deliver your orders
• To provide customer support and order updates
• To improve our website and services
• To comply with legal and security requirements

We never sell, rent, or trade your personal information to third parties.

4) Legal Basis (GDPR)

We process your personal data under the following lawful bases:

• Consent
• Contract fulfillment
• Legal obligation
• Legitimate interest (e.g., to prevent fraud, improve services)

5) Data Retention

Order information is retained for up to 7 years for accounting and tax purposes.
Marketing data is removed upon unsubscribe request or after extended inactivity.

6) Cookies and Tracking

We use cookies and similar technologies for essential site functions (such as cart and checkout), analytics, and personalized marketing.
Third-party tools, including Google Analytics, Google Ads, and Meta Pixel, may collect anonymized usage data to help us improve advertising performance.
You can manage or disable cookies in your browser settings.

7) Data Security

Your data is protected through HTTPS encryption, secure servers, and certified payment gateways.
Payment card details are processed securely and never stored on our servers.
Any data breach will be reported in accordance with GDPR requirements.

8) Sharing Your Information

We share only necessary information with:

• Shipping carriers (to deliver your orders)
• Payment processors (to complete transactions)
• Authorities (if required by law)

All partners operate under strict data protection agreements and confidentiality obligations.

9) Your Rights (GDPR)

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability

Please contact us at support@lapaplus.com to exercise your rights.
We respond to all requests within 30 days.

10) Email & Marketing

If you subscribe to our newsletter, we may send updates and special offers.
You can unsubscribe any time using the link in our emails or by contacting us directly.

11) Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those websites.

12) Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Continued use of our site after any updates constitutes your acceptance of the revised policy.

13) Contact Us

Lapa eCommerce GmbH
Karl-Strack-Platz 1, 47051 Duisburg, Germany
HRB 36663 (Amtsgericht Duisburg) | VAT ID: DE341161757
support@lapaplus.com
 Monday – Friday, 09:00 – 18:00 (CET)

14) Governing Law

This Privacy Policy is governed by the laws of Germany and complies with the EU General Data Protection Regulation (GDPR).