Versand

1) Order Processing

All orders are processed within 1–3 business days (Monday–Friday).
Orders placed before 16:00 (CET) are typically shipped the same day.
Orders placed after 16:00 or on weekends/holidays will be shipped on the next business day.

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.

2) Shipping Origin

All orders are fulfilled and shipped from our central warehouse in Germany or from partner fulfillment centers within the EU, ensuring quality control and fast delivery.

3) Shipping Methods & Carriers

We work with trusted logistics partners to ensure reliable service and timely delivery:

• Germany, France, UK, Sweden: DHL / PostNord

• Other EU countries: DHL, PostNL, or local postal partners

• Non-EU regions: Regional carriers such as USPS or Royal Mail

Please note that we do not deliver to P.O. boxes, APO/FPO addresses, or remote islands.

4) Estimated Delivery Times

Orders to Germany, France, the United Kingdom, Sweden, and other Northern European countries are typically delivered within 5–10 business days.

Deliveries to all other regions usually take 10–15 business days.

Please note that delivery times are approximate and may vary due to carrier schedules, weather conditions, or local postal service performance.
If your order has not arrived within the estimated timeframe, please contact support@lapaplus.com for assistance.

5) Shipping Fees

Shipping is free on all orders — no minimum purchase required.
All prices shown at checkout include applicable VAT and standard delivery costs.

6) Order Tracking

Once your parcel is shipped, a confirmation email with a tracking number will be sent.
You can track your shipment directly on the carrier’s website (DHL / PostNord).

If you have not received tracking details within 3 business days, please contact support@lapaplus.com.

7) Shipping Insurance

All shipments are insured against theft or damage in transit.
Insurance coverage ends once the parcel is delivered and signed for.

If your package arrives damaged, please take clear photos and notify us within 48 hours for assistance.

8) Customs & Duties

• EU orders: Prices already include VAT; no customs fees apply.

• Non-EU orders: Local import duties or taxes may apply depending on destination country regulations.
  These charges, if applicable, are the responsibility of the customer.

We always provide full invoice documentation to assist with customs clearance.

9) Delivery Issues

If your parcel is delayed, missing, or returned due to an incorrect address, please contact support@lapaplus.com.
We’ll assist with reshipment or refund as appropriate.
Re-delivery fees resulting from an incorrect address provided by the customer are the customer’s responsibility.

10) Sustainable Shipping

At Lapa Plus, we are committed to reducing our environmental impact:

• Using recyclable and reusable packaging materials

• Partnering with low-emission carriers (e.g., DHL GoGreen, PostNord Green)

• Encouraging combined orders and fewer returns to reduce CO₂ emissions

Together, we make fashion more sustainable